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Ground security
A single low-profile agent, a detail of three (advance, principal, drive), or six with an on-call medic. All hold international close-protection certification.
Terms & sailing
Bali luxury charter FAQ: terms, services and sailing
The contractual answers concierges and family offices ask for before commissioning, then the sailing questions: phinisi prices, guests, routes and inclusions.
Payment
Three payments, scheduled against your arrival date.
International wire in USD or EUR, with IDR available. Cards are accepted for the deposit only, capped at USD 25,000. The schedule adjusts for shorter or longer lead times.
- Deposit, on signing the master agreement
- 30%
- Balance, 30 days before arrival
- 40%
- Final, 7 days before arrival
- 30%
- Minimum trip value
- USD 12k
Deposits and cancellation
If plans change.
Every threshold below is written into the master service agreement.
- Deposit
- Fully refundable up to 60 days before arrival, less a 5% administration fee once the itinerary is locked. Inside 60 days it is non-refundable, except for documented force majeure.
- Balance and final
- Cancelled before the 30-day mark: full refund minus the deposit. Between 30 and 7 days: 50% of amounts paid. Inside 7 days: no refund, except documented force majeure.
- Force majeure
- Tier A (immediate-family illness or bereavement, regional disaster, geopolitical disruption): full refund less supplier costs incurred, typically 5–15% of trip value. Tier B (extended-family illness, business-critical event): 70–80%. Tier C (discretionary): standard matrix.
- Weather
- If a yacht or helicopter day falls outside published operating limits, it is re-routed to an alternative without rebooking penalty. The captain or pilot makes the safety call, not the principal.
- Insurance
- Travel insurance and medical evacuation stay with your own provider. We can recommend one, and earn no commission on insurance.
- Confidentiality
- A mutual NDA in every master agreement binds all forty operating partners and their staff. We can sign your office’s own template instead.
On request
Services beyond the boat.
Every guest
Planned around the people travelling.
- Dietary needs
- A written brief records allergies by severity, preferences from vegan to kosher, and observances. Every chef receives it; the trip director checks each menu 24 hours before service.
- Mobility
- About 20% of Tier 3–4 engagements include a guest with mobility considerations. We choose single-level or elevator villas, wheelchair-ready vehicles, stable boarding platforms and side-step helicopter boarding.
- Children
- A child-trained crew member on yachts, a lifeguard at villa pools for under-12s, and activities designed by one of three Bali child-programme coordinators.
Phinisi and sailing
Sailing from Bali, answered.
What travellers search most before a private sailing charter.
How to begin
Party size, travel window, one paragraph.
Describe the feel of the trip. We reply personally within two business hours in Bali daytime, four hours overnight. If it is a fit, the next step is a fifteen-minute discovery call.